How To Return An Order
We want you to be fully satisfied with every item purchased from us. Our goal is to make an exchange or refund as fair and easy as possible.
Please obtain authorization from a customer service representative before returning any products. Without doing so may result in a non-refundable transaction. You may contact us by email (firstname.lastname@example.org) or call (717-303-3686) for authorization.
All items claimed to be sent in error need to have a picture emailed to us for verification purposes. Pictures required include: PICTURE OF PART RECEIVED & PACKING LIST.
You may return all unused parts for a full refund minus shipping and restocking fees within 30 days of receipt of your purchase. Parts damaged during installation cannot be returned. We will examine all returns before issuing a refund. Refunds are made within 72 hours from the time we receive your parts. The item must be returned in its original packaging and with all accompanying manuals, parts and accessories. A 20% Re-stocking fee will be applied to all returns.
Please insure your shipment of any high-priced items (Decks, Motors, Controllers, Ext.). We are not responsible for damaged, lost, or misdirected shipments. Package your return carefully to avoid damage. Returned items are refunded in the original method of payment. Credits can take 7 business days to post to your statement; this depends on your bank or Credit Card Company. PayPal method may take up to 6 business days for PayPal to credit your account.