FAQS
LOCAL PICKUP
Local pickup available at 44 Hokes Mill Rd, York, PA 17404.
Open 7 days/week, 12PM–5PM. For pickup before 12PM call 717-303-3686.
Orders not picked up within 7 business days return to stock with a 10% restocking fee.
International Shipping
Bringing an out-of-stock item to our facility typically takes 5–9 business days, in addition to shipping time.
Domestic Ship Times
Orders ship in about 24–36 hours. No weekend/holiday shipments. Weather/holidays may impact timing.
Can I use WD-40/household lube?
No. Use only lubrication rated for treadmills/ellipticals. Petroleum distillates damage belts and plastics.
Left vs. right side of the machine?
Always from the user’s point of view while using the equipment.
What if my walking belt is discontinued?
Custom belts may be available. Measure length & width (string method works). Typical turnaround 2–4 weeks. Email: Chris@fitnesspartswarehouse.com.
Elliptical Troubleshooting
Console shows zeros: Adjust reed switch ~1/8″ from magnet.
No incline movement: If motor runs but no movement—replace incline motor; otherwise check power/cables.
Magnetic resistance: Bracket moves closer/farther from flywheel; tension cable adjusts level.
Generator resistance: Console → relay board → generator windings increase resistance.
Treadmill Troubleshooting
Console zeros: Replace batteries; check reed switch/optic sensor.
Belt stops under load: Check 3–4″ lift; run unloaded; if speed ok, belt may be worn/unlubed. If not, call 717-303-3686.
Center belt: Small adjustments on rear roller(s) depending on one-bolt/two-bolt style.
Loosen/tighten belt: Adjust rear bolt(s) 1/4-turn; target 3–4″ lift.
Calibrate speed/incline: Follow hood/belly-pan instructions or call 717-303-3679.
Chest pulse no reading: Correct placement, wet electrodes, avoid interference, test on another person.
Handgrip pulse no reading: Clean contacts, hold both plates, stand still; power-cycle to reset if needed.
Console Demo Mode: Hold STOP while inserting key → Calories window shows “d”; SPEED DOWN toggles.
Maintenance: Many units require belt lube; maintenance-free belts: keep 3–4″ lift and check hardware.
White powder: Normal early belt lubricant; do not apply other substances.
Where is my serial number?
- Spacesaver Treadmills: Upright; right side opposite power cord; inside right upright base.
- Regular Treadmills: Below power cord; base corner; left side frame where upright meets base.
- Ellipticals (≤2016): Rear main bracket; under left pedal arm; inside bottom main frame.
- Weight Systems: Under seat/backrest or along the floor on main frame.
- Exercise Bikes: Base frame rear; seat-post tube; main frame under seat.
- Steppers: Sticker at bottom of monitor upright; or main frame parallel to floor.
Can I cancel my order?
Yes—until the order reaches “pick print” status. After that, cancellation isn’t possible.
Do we charge sales tax?
We currently charge sales tax to Pennsylvania customers only.
Do we ship internationally?
We ship to the United States and Canada. Other destinations under review.
How will my refund be given?
Refunds go to your original payment method. PayPal: up to ~4 business days; Credit cards: up to ~7 business days (varies by bank).
What is our return policy?
Return unused parts within 30 days of delivery for a refund minus shipping and a 20% restocking fee. Installation-damaged parts can’t be returned. Authorization required: support@solefitnessparts.com or (833) 213-0334 Toll Free or 717-303-3686. Provide return tracking; consider insurance for high-value items.
Returns without authorization /original packaging may incur additional fees.
Please note that Drive Motors and Walking Platforms/Decks are Non Returnable items.
Use this link for an in-detail read of our return policy and process! SFP Return Policy
Are your products HSA/FSA eligible?
Can I use my HSA or FSA to pay for parts and equipment? Possibly. HSA and FSA funds can be used for qualified medical expenses. Exercise equipment and parts are not automatically eligible, but they may qualify when a licensed healthcare provider recommends them to treat, manage, or prevent a specific diagnosed medical condition. In most cases this requires a Letter of Medical Necessity (LMN) from your provider.
What is a Letter of Medical Necessity (LMN)? A short letter from your physician or licensed healthcare provider stating the item is medically necessary for a specific condition (for example, cardiac rehabilitation, physical therapy, obesity, or mobility-related treatment). It usually notes the condition, the recommended item, and the expected duration of use. Keep it with your receipt in case your plan administrator requests documentation.
How do I pay? You may be able to use an HSA/FSA debit card directly at checkout (some card networks decline non-coded merchants), or pay with a regular card and submit your itemized receipt and Letter of Medical Necessity to your HSA/FSA administrator for reimbursement.
How do I get an itemized receipt? Your order confirmation email is an itemized receipt. If you need anything additional for your plan administrator, contact us and we'll help.
Important: Eligibility and reimbursement are determined by your specific HSA/FSA plan and current IRS rules, not by us. Please confirm coverage with your plan administrator and consult a tax professional before purchasing. This information is provided for convenience only and is not tax, legal, or medical advice.