We are happy to offer local pick up to any customer willing to travel to us.
We are located at 44 Hokes Mill Rd York, PA 17404.
Any order not picked up within 7 business days will be placed back on the shelf incurring a 10% restocking fee.
We are open 7 days a week from 12PM to 5PM.
If you need to pick up your part (s) before 12 pm please call us at 717-303-3686 to schedule a time to pick up.
We do our best to cater to our international customers.
We do desire to let you know that ship times can be greater than they appear.
If we do not have your item in stock, we must order it to our facility.
Bringing in a item for shipment can take 5-9 business days (or longer due to Covid). This will be added on to your already anticipated ship time.
We do our best to get your order out the door as soon as we can.
That time frame is roughly 24-36 hours from the time your order is placed.
No orders ship on weekends or holidays.
Please keep in mind that Weather and Holidays can greatly impact your order’s ship time.
Please don’t fall into this common mistake like thousands of other people who have ruined their treadmill, or at least bought themselves a new walking belt due to this error. Most of these products contain petroleum distillates that will absolutely ruin the belt. They break down rubber and plastic compounds. We recommend you only use a lubrication that is rated for treadmill/elliptical use.
Everything on your unit is based on you, the user! Most pieces of equipment can only be used in one way, or at the very least one way at a particular station. When trying to determine the left from the right side or front from back, we always do so from the user’s point of view. For example: the right side of a treadmill (also known as “user right”) is always the side which is on the right of the user as he/she is using the equipment.
If your unit has a walking belt that has been discontinued by the manufacturer you may still be able to get it!
You will need the exact measurement of your belt in both length and width.
The easiest way to obtain the needed measurements is to use string to get the whole dimension at once. You can even do this while the belt is still on the unit.
We are partnered with one of the best belt manufactures in the US and the average turn around time is 2-4 weeks. The cost will vary on size and durability.
You can send the measurements to Chris@fitnesspartswarehouse.com for quick assistance.
If the console takes batteries, replace them. If this does not work or your console does not require batteries, check the reed switch or optic sensor.
Reed Switch: Unplug the treadmill and remove the motor hood cover. The reed switch is mounted on the frame next to the front roller pulley. There is a magnet glued into the front roller pulley. When adjusting the reed switch, make sure it is pointing directly at the magnet. Move the tip of the reed switch within 1/8″ of the magnet. Also, check to see that the wire is not damaged, and is connected to the console.
Optic Sensor: Unplug the treadmill and remove the motor hood cover. The optic disk and sensor are located either at the end of the motor or the right hand side of the front roller. The optic disk spins between two sensors on the optic switch. The disk must spin freely without touching either sensor. The sensors can be moved by loosening the adjustment bolt holding the switch to its bracket. The switch can then be slid. Center the disk.
If the belt starts again when you step off, check the tension between the walking belt and board. The belt should lift 3-4″. If the tension is fine, let the machine run by itself for a few minutes longer than your last workout or the last time the belt stopped. If the belt maintains its speed, the walking belt may be worn or lacking lubrication. This can sometimes be viewed visibly as the belt may curl on the sides or delaminate from the bottom of the belt. Check your user manual or call the customer service hotline to find the lubrication appropriate for your machine.
If the belt does not maintain its speed, call the customer service hotline. This call could take a bit of time, so please allot a reasonable amount of time to go over and troubleshoot some things.
717-303-3686 : Customer Service
Treadmills have two different styles of walking belt adjustment. To see which type you have, look at the right hand side of the rear roller. If the bolt has an Allen wrench head, you have the two-adjustment bolt style. If the bolt is a hex head, you have the one-adjustment bolt style.
Two-adjustment bolt: If the walking belt has shifted to the left, first remove the safety key and unplug the power cord. Using the Allen wrench, turn the left rear roller adjustment bolt clockwise, and the right bolt counter-clockwise, 1/4 of a turn each. Be careful not to over tighten the walking belt. Plug in the power cord, insert the safety key and run the treadmill for a few minutes. Repeat until the belt is centered.
If the walking belt has shifted to the right, first remove the safety key and unplug the power cord. Using the Allen wrench, turn the left rear roller adjustment bolt counter-clockwise, and the right bolt clockwise, 1/4 of a turn each. Be careful not to over tighten the walking belt. Plug in the power cord, insert the safety key, and run the treadmill for a few minutes. Repeat until the belt is centered. One-adjustment bolt: If the walking belt has shifted to the left, first remove the safety key and unplug the power cord. Using the Allen wrench, turn the left adjustment bolt clockwise 1/4 of a turn. Plug in the power cord, insert the safety key, and run the treadmill for a few minutes. Repeat until the walking belt is centered.
If the walking belt has shifted to the right, first remove the safety key and unplug the power cord. Using the Allen wrench, turn the left adjustment bolt counter-clockwise 1/4 of a turn. Plug in the power cord, insert the safety key, and run the treadmill for a few minutes. Repeat until the walking belt is centered.
Treadmills have two different styles of walking belt adjustment. To see which type you have look at the right hand side of the rear roller. If the bolt has an Allen wrench head, you have the two-adjustment bolt style. If the bolt is a hex head, you have the one-adjustment bolt style.
Two-adjustment bolt:To tighten the belt, remove the safety key and unplug the power cord. Using the Allen wrench, turn both the rear roller adjustment bolts clockwise 1/4 of a turn. When the walking belt is correctly tightened, you should be able to lift each side of the belt 3 – 4″ off the walking platform. Be careful not to over tighten the walking belt. Plug in the power cord, insert the safety key, and run the treadmill for a few minutes. Repeat until the belt is at the proper tension. 
To loosen the belt, remove the safety key and unplug the power cord. Using the Allen wrench, turn both the rear roller adjustment bolts counter-clockwise 1/4 of a turn. When the walking belt is correctly tightened, you should be able to lift each side of the belt 3 – 4″ off the walking platform. Plug in the power cord, insert the safety key, and run the treadmill for a few minutes. Repeat until the belt is at the proper tension. 
One-adjustment bolt:The tension can be adjusted by turning the right rear tension bolt. In order to adjust the bolt, you must hold the tension nut on the end of this bolt and put a second wrench on the bolt head. To tighten the walking belt, turn the bolt clockwise. To loosen the walking belt, turn the bolt counter-clockwise. When the walking belt is correctly tightened, you should be able to lift each side of the belt 3 – 4″ off the walking platform. Plug in the power cord, insert the safety key, and run the treadmill for a few minutes. Repeat until the belt is at the proper tension.
To calibrate the speed and/or incline, please refer to the instructions that are under the motor hood cover or are mounted on the inside of the belly pan. Be sure to unplug your machine. If the instructions are not there, please contact our customer service department at 717-303-3679 while you are near your machine.
1) Make sure the heart rate monitor is under your clothing, against your skin, and as high under the pectoral muscles as is comfortable. Note: If the heart rate monitor does not function when positioned as described, try moving it slightly lower or higher on your chest.
2) Make sure the logo on the sensor is facing forward and is right side up.
3) Use saline solution (saliva or contact lens solution) to wet the two electrode areas on the sensor unit. If the heart rate readings do not appear until you begin perspiring, re-wet the electrode areas.
4) As you walk or run on the treadmill, position yourself near the center of the walking belt. For the console to display heart rate readings
5) The heart rate monitor is designed to work with people who have normal heart rhythms. Heart rate detection problems may be caused by medical conditions such as premature ventricular contractions (pvcs), tachycardia bursts, and arrhythmia.
6) The operation of the heart rate monitor can be affected by magnetic interference caused by high power lines or other sources. If you suspect that magnetic interference may be causing a problem, try relocating the treadmill.
7) If the heart rate monitor still does not function properly, test it by having another person try it.
Hand Grip Pulse Sensor / EKG:
1) Clean the metal contacts with a damp cloth.
2) Make sure the palm of your hand is wrapping around both the top and bottom plates of the pulse sensor. Just the thumb wrapping around the bottom is not sufficient.
3) Before taking your pulse, stop walking and step onto the side rails. Holding still will bring the best pulse reading.
4) If no pulse at all appears on the console for a great length of time, the console software may be locked up and need to be reset. To reset the console:
a) Stop the machine and unplug from the wall, leaving the safety key in.
b) Wait at least 30 seconds.
c) Plug the power cord back in, PO should appear on the console.
d) Remove the safety key momentarily to clear the PO, then reinsert the key.
e) Check the function of the hand pulse. If the pulse is still not registering, repeat this procedure.
When in Demo Mode, the console will go through a repeating lighting pattern. This mode will only become active when the treadmill is plugged in, the main on/off switch is turned on, and the safety key is not inserted into the console.
The Demo Mode was added to attract attention to the treadmill while it is on display. By default, all treadmills with Demo Mode will come with it turned on. Demo Mode can be turned off at any time.
Method #1 to switch from the Demo Mode:
- Press and hold the STOP button while inserting the safety key to enter the user information mode.
- Look in the Calories window. When Demo Mode is active, the letter ‘d’ will appear.
- Press the SPEED DOWN button to toggle the mode on and off.
- Once the mode is set as desired, remove the safety key.
- Press and hold down the STOP button for about five seconds.
Most treadmills require lubrication under the walking belt for proper operation. Lubrication helps to prevent friction in your unit that can cause electrical surges. Please check your user manual for the proper type and amount. Some brands require you use their brand or your warranty may be voided.
If your machine has a maintenance free belt, there are only a couple of things that we recommend. First, routinely check the tension on your walking belt. We recommend that you be able to lift your belt 3-4 inches from the platform at the outer edges. Second, we also suggest checking the nuts and bolts to make sure that everything stays tight.
Your treadmill features a maintenance-free walking belt coated with Performant Lube, a high-performance lubricant.
During the first few hours of use, it is normal for a small amount of white powder to appear on the foot rails, walking platform and possibly the floor. The white powder is high-performance lubricant from the walking belt.
Do not apply silicone spray or other substances to the belt or walking platform.
You are able to cancel you order up to the time our warehouse has your item in “pick print” status. That means that your order has been grabbed and may be loaded for shipment.
We are unable to cancel a shipment at that point as it may be already loaded awaiting a scan. Up to that point you may cancel at any time with no penalty.
As we are a Pennsylvania based business, we currently only charge sales tax to PA customers.
Currently, Sole Fitness Parts is only shipping to the United States and Canada. We are looking into adding other international shipping to our list.
Your refund method will depend on your payment method. All refunds are returned via the type of payment you originally used.
PayPal refunds may take up to four business days for pay pal to credit your account. Credit card refunds may take up to seven business days depending on the card type/bank.
Fold treadmill into upright position. There will be a white or a silver decal located on the frame in one of the following positions:
On the right side opposite the power cord.
Inside of the upright base on the right side of the treadmill.
The serial number may be located on a white or a silver decal in one of the following positions:
Below the power cord on a white or a silver decal.
On the right hand corner at the base of the treadmill.
On the left side frame of the treadmill where the upright mounts to the bottom frame at base of treadmill.
The Serial number on an elliptical machine can be found in this location for 2016 models and older:
The serial number may be on the main bracket on a white or a silver sticker at the rear of the machine.
The serial number may be on a white or a silver sticker on the main frame under the left pedal arm.
The model number and serial number decal may be located on the inside of the bottom main frame under the pedal arms.
The serial number on a system may be located in two locations:
On a white or a silver decal on the main frame under the seat or the backrest.
On a white or a silver decal on the main frame along the floor.
There are three possible locations for a serial number on a bike. These are:
Look for a white or silver decal on the base frame at the rear of the bike.
On a white or a silver decal on the tube that connects to the seat post of the bike.
On a white or a silver decal on the main frame under the seat.
The most common place to find your model and serial number is on a white or a silver sticker on the bottom of the upright bar that holds the monitor.
You will also want to look at the vertical, main frame bar that lays parallel to the floor.
You may return all unused parts for a full refund minus shipping and restocking fees within 30 days of your order arriving at its destination. Damaged parts during installation cannot be returned. We will examine all returns before issuing a refund. Refunds are made within 72 hours from the time we receive your parts.
All Returns will incur a 20% restocking fee. Please obtain authorization from a customer service representative before returning any products.  Any returns without authorization or without the original packaging may be subject to addition fees. Â
You may email info@solefitnessparts.com or call (833) 213-0334 for authorization.
You are required to provide return tracking for your return. If an order is lost during transit we are unable to assist. For high dollar items we recommend taking out insurance for your return just in case.Â